What Is ServicePointe?

BOAT/TRACK™ ServicePointe has the potential to save manufacturers hundreds of thousands of lost dollars (depending on the size of the manufacturer) in reduced warranty claims. Recognizing the negative impact excessive warranty claims can have on a manufacturer’s reputation for product quality and bottomline profitability, BOAT/TRACK™ offers a variety of tools to immediately pinpoint excessive and/or negative claims and trends by dealers, workmanship and faulty parts.

Who Is ServicePointe For?

Manufacturers can easily manage the warranty claims process and determine at a glance when profits are being lost by specific dealers, models, or parts so that corrective action can be taken at the plant instead of in the field. These tools help manufacturers reduce and control warranty related costs, thereby increasing profitability in their service departments. BOAT/TRACK™ helps them to consistently:

1. Build better boats.
2. Increase consumer confidence and satisfaction in their products.
3. Ultimately increase sales and profitability.

Product Features

Keep Accurate Boat Records

• Integrates with Order Pointe™ Sales Order system for easy lookup of service department.

• Multiple serial numbers for transom, outdrive, motors and appliacnes.

• Automatically generates distinct, variable warranty periods for Boat (standard) and Hull.

• Lets you track detailed information for two additional user-defined fields.

Owner Information At A Glance

• Multiple owner tracking.

• Maintains complete history of all work performed on every boat by owner.

• Safety/liability recall information easily obtained for notification.

Stay On Top Of Your Claims

• View claim status for all claims on a boat.

• Detailed claim information includes dealer reference number, claim date, date closed, lot number and total claim cost to date.

• Drill down to individual claims to view problems, parts, payment information and pictures of claim damage.

Maintain Cost Information

• Track when calls are submitted.

• Track labor, parts and other costs to the claim level.

• Know your exact cost by model, dealer and boat.

• Maintain specific labor rate for each dealer.

Easily Enter and View All Problem Details

• Quickly add problem codes with "pick and click" drop down menus (user defined codes listed by category).

• Problem, Resolution and Cause/Responsibility Codes means data is available for detailed and summary case reports:
- alerts management of potential problem trends and defects.
- automatically tracks number of occurences and cost by problem areas.

• Standard rate labor hours shows what is allowed vs. what is paid.