HOME/TRACK GOLD combines a powerful lot inventory management program with HOME/TRACK'S popular service system to give you the ultimate tool to track and control costs and maintain superior customer service.

Service & Warranty

When you sell a home to a customer, your relationship begins, for better or worse. You have about one year (depending on your warranty period) to turn your customer into your best sales rep. You can make a ally who brings in more sales, or an enemy who can damage your reputation. It all comes down to your commitment and willingness to make every contact with your customers count. The warranty claim process carries many opportunities to make your customers feel welcome and special. Each contact with one of your employees provides an opportunity to build a reputation in your customer's mind as a company that cares about its customers and stands by what they sell.

SERVICE & WARRANTY MANAGEMENT

• Create claims in minutes.

• Increase bill backs.

• Completely orgazine your service deparment.

• Track payments and monitor warranty related costs.

• Eliminate repeat service calls.

PROFESSIONAL WORK ORDERS

• Add an unlimited amount of problems and/or parts to a work order to eliminate repeat trips.

• Directions to a customer's home printed on work order.

• HUD specific codes included for easy point-and-click adding of problems.

• All the information a technician needs in one order. Space to record hours spent on each problem plus notes.

• Record travel costs, parts and space for owner to sign specifying satisfaction with work.

  

 

PROFESSIONAL INVOICES

• Get paid quicker with clean, professional invoices.

• Transform a closed work order into an invoice with a click of the mouse.

• Hud specific codes means less debate with the manufacturer.

• All home information including owner name and serial # automatically included.

  
 

PLUS MUCH MORE!

• 11 Detailed reports allow you to see trends, outstanding receivables, open claims and more.

• Create unlimited problems for one claim and choose to bill back the entire claim or just some select problems.

• Pull up current or old work orders and invoices quickly by name, serial #, claim #, etc.