Turning your struggling service department into a profitable, well oiled machine is not as hard as you might think.

Investing in HOME/TRACK will help keep your service department organized and on top of claim information. This will speed up the claim process and allow you to solve your customer's problems more quickly.

HOME/TRACK lets you do all your customer lookups from your computer instead of your filing cabinet, so you give faster service over the phone. It lets you print detailed forms such as work orders, invoices and authorization requests so you don't have to write them up manually. In addition it gives you the ability to track payments and to see instant histories of claim activity and related costs, as well as management reports to help you see where your dollars are going, and trend reports to help you analyze what's working and what isn't.

“My turn-around on parts to complete a work order is cut in half. When we built our parts categories I tailored them to the manufacturers that we deal with, so requesting parts is only a mouse click away and ready to fax,” reports Kim Jean, Service Coordinator of The Home Store in Lumberton, NC. “We’ve been able to nearly eliminate repeat service calls to the home because of incomplete information. We’ve probably reduced them by 95%. (Being able to look up the decor information in the Home record gives us exactly what we need to get the right parts on the truck.)”

From the customer's first contact with your receptionist, to the last good byes from your service tech, you can change the way your customers think about you, your company and the home they live in. What you do with each customer contact affects not only how you and your customers feel, but also how well you'll be doing a year from now.